What marketers are missing as loyalty drivers evolve (2 minute read)
New research from Razorfish and GWI found that brand loyalty is driven more by practical factors like convenience and product performance than by emotional attachment. While 65% of marketers believe brand love motivates repeat purchases, less than 25% of consumers agree, and only 5% cite convenience as a core driver. The report shows consumers value "soft benefits" such as early access and exclusive events, with 30% desiring limited-edition releases and 28% seeking exclusive content. It also highlights mixed reactions to AI in marketing, as 37% of consumers say overtly AI-generated content hurts loyalty while 24% say it improves it. |
'TV' today can be described as anything on a screen that feels relevant, authentic, and worth an audience's time (5 minute read)
"TV" now means any video that feels worth watching. This could be on a phone, social feed, or traditional screen. Social video dominates viewing, especially for Gen Z and millennials who prefer creator-led content over high production. Short, serialized micro series built for vertical viewing are growing fast. As viewers accept more ads, streaming and social models are blending. Media companies today have to think beyond broadcast and create content and ads that work across platforms and creators in a world where "TV" lives everywhere. |
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Why Mixing Onboarding Patterns Destroys Activation (5 minute read)
Onboarding often fails because too many patterns are used at once. Each pattern works alone but loses effectiveness when combined, as they compete for attention and confuse users. Data from multiple products show that completion rates fall with every added pattern. Overlapping wizards, tours, checklists, and tooltips create contradictions and overwhelm users. The best approach is to use a single, clear onboarding pattern. Simplifying guidance improves clarity, completion, and trust. If a product needs five onboarding systems to make sense, the real problem is the product, not the onboarding. |
6 brands that brilliantly differentiated from the competition (13 minute read)
These brands illustrate unique paths to market distinction through product-led innovation, content design, and cultural alignment. Gong uses internal subject matter experts to build community trust through LinkedIn and thought leadership events. Better Trail reimagines review content by layering consumption modes for skimmers, researchers, and power users, bypassing traditional SEO structures. Liquid Death disrupts a commodity category by attaching humor, music, and subculture references to canned water. Each brand demonstrates that differentiation is successful when product, message, and delivery align around a single compelling idea that sets it apart from the rest of the market. |
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ScreenSage (Tool)
ScreenSage is a macOS screen recording and editing tool that automates zooming, tracking, captions, and keystroke display for demo and tutorial creation. It offers 3D effects, AI background removal, multi-mic recording, privacy masking, and synced Mac-iOS capture. |
Does Your Website Need an LLMs.txt File? (7 minute read)
LLMs.txt is a proposed new file format designed to guide large language models toward a website's most valuable content, using a structured markdown list placed at the root domain. Unlike robots.txt, which controls crawler access, LLMS.txt serves as a curation tool that highlights top resources like product pages, help docs, and case studies for AI citation and interpretation. Adoption remains low, with no confirmation from major AI platforms that they support it, but early adopters like Hugging Face and Stripe are using it to proactively shape how models interpret their content. |
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Optimizing for the surfaceless web (6 minute read)
AI systems are reshaping the web into a closed, surfaceless environment where visibility no longer determines success. Information now survives through persistence, not attention, as models continually compress and retrain on what is useful, true, and integral. Content that clarifies ideas, maintains consistency, and connects meaningfully across contexts becomes part of the machine's internal understanding of reality. Marketing must now focus on contributing value that the system depends on, ensuring continued existence within its evolving digital ecosystem. |
It's not a brand. It's a lifestyle (4 minute read)
Brands are blurring the line between luxury and accessibility as consumers spend less but still want aspirational lifestyles. Affordable brands like Josh Cellars and Carbone Fine Food are going premium through collaborations and partnerships, while upscale brands like American Express and PatrĆ³n offer smaller or lower-priced options to reach younger buyers. Social media has pushed companies to focus on lifestyle and experience over products, making luxury feel attainable and turning "affordable aspiration" into the new marketing sweet spot. |
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A failed A/B test (1 minute read)
Helping customers pick the right dog food package (based on their dog's size) reduced conversion rate, likely because customers like a sense of control. |
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